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If you have a grievance in the workplace then it's best to attempt to resolve the issue together with your employer. However, if the direct approach does not lead to a satisfactory outcome it may be necessary to follow a formal grievance procedure.
Common Kinds of Grievance.
There are a variety of possible reasons an employee may want to raise a grievance at work, probably the most common of which include:-
- Discrimination;
- Unfair pay;
- Relation to employment;
- Working conditions;
- Statutory employment rights;
- Disagreements with co-workers.
How you can Raise A Grievance At Work.
There isn't any legally binding method that should be followed when a grievance is raised at the office. There are, however, certain principles put down by ACAS (Advisory, Conciliation and Arbitration Service) that must definitely be observed. These principles are called The Code of Practice - or simply 'The Code - and see how both employer and employee should behave when handling a grievance.
Based on the Code, there should first be an attempt to solve the problem informally. If you have a grievance you should try discussing the problem directly together with your employer. If this does not give a sufficient outcome, the next thing is to boost the grievance formally.
Each employer may have their own formal grievance procedure. This must be set down on paper in a location that can be easily found by a worker, for example:-
- Within the company handbook;
- In an employment contract;
- On the company's intranet site;
- In the Human Resources personnel manual.
Generally, you will see 3 steps to some grievance procedure:-
1. Email your employer.
Firstly, write to your employer setting out all the details of the grievance.
2. Meet with your employer.
Your employer should then arrange a meeting to go over your issue and check out possible resolutions. It is your right to consider a companion to this meeting, such as a colleague, a trade union representative or trade union official. This companion may speak for you, but might not answer questions for you.
3. Appeal your employer's decision.
Following the meeting has taken place, your employer should email you in due time with a decision on how your grievance will be resolved. If you're unsatisfied with this decision, then you've the authority to appeal. This appeal should again be made on paper, and your employer must arrange another meeting.
What Other Action Can You Take?
In case your appeal still does not offer an outcome you're happy with, you might want to consider taking your complaint to an Employment Tribunal. This will let your grievance to become assessed by an independent judicial body. It's worth remembering, however, the Tribunal will consider whether the ACAS Code of Practice has been followed. Whether it hasn't, this may affect your claim. For more information you need to contact a legal expert.