利用者:ITHelpDesk42

Live Customer Support

Today, almost all customer help systems are automated. Still, nothing beats the 'real thing' - live customer care that is both cozy and friendly. Live customer support can do a lot more for a company than business people and managers realize. It creates a positive impression on people - customer, partners and prospective clients who come in contact with your company.

Developing live customer support

There are generally two ways of providing customer support - via the net or the telephone.

While email is a suitable and effective method of communication, it is still stagnant and expensive over time. A customer, when unsatisfied with the particular reply, will tend to email again and take up yet another significant part of your customer representatives' moment. This will never happen if you have live customer support. Your clients will get all of the answers they need simultaneously, and your customer program representatives can move to the next client and get more work done.

How do you help to make your live, online support stand out there? It takes more than simply putting a live support button on your site. You can try exhibiting the names and images of your customer support staff on your own website's customer support site, so that customers know they are talking to a real person, not an automated system. Your customers can then easily select a specific customer support representative they've talked to before, if they have followup questions or need much more assistance. These touches may seem not so difficult, but they can greatly help to make the interaction between your business and your customers more intimate and effective.

Kent photographer wedding about the telephone. Telephone support should be provided free of charge to all customers regardless of their location. Be sure to have enough operators standing by to attend to calls. There is nothing more frustrating to get a customer than waiting in vain and then be answered by any machine. All calls should end up being answered within five minutes.